For:
New supervisors or more experienced supervisors who have yet to receive training in management skills.
Objectives:
By the end of the course delegates will be able to:
Improve job satisfaction for their staff
Increase their team's performance by communicating more effectively
Deal confidently with day to day problems and disciplinary matters
Plan the induction of a new member of staff and implement on the job training and coaching
Delegate more effectively
Improve their use of time
Method:
The course is highly participative and practical with group discussions and case studies
Course Content:
Day 1
Welcome and Introductions
Objectives of the Course
The Supervisor's Role
- Duties and responsibilities of supervisors
- Problems and difficulties of supervision
- Clarification of actions required to get the job done and encourage team-working
Getting the Best Out of Staff
- The causes of frustration and dissatisfaction at work
- What steps can supervisors take to get the best out of all their team members?
Making People Understand
- The principles of effective communication
- The importance of regular communication 1:1 and in teams
- Case Study to apply the principles learnt so far
Handling Everyday Situations
- Overview of how to conduct 1:1 discussions and the types of interviews supervisors may be responsible for
- How to handle more difficult people or situations at work
- Case Studies
Planning and Organising Work
- How to identify priorities and plan the work
- Using delegation to produce real benefits for the section
- Practical and simple systems for making the best use of time
Summary and Action Planning
Delegates will develop action plans for implementation on their return to work
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