FOR:
Ideally suited to those
who are expected to handle difficult staff matters and want to feel more
confident and informed before doing so.
OBJECTIVES:
By the end of the day,
delegates will:
Explore
ways of understanding conflict Consider the causes of conflict in the workplace Agree what constitutes a conflict in the workplace Become familiar with the conflict cycle Identify early indicators of possible conflict Recognise the positive aspects as well as the risks of conflict Develop strategies for resolving conflict Use case studies to adopt a structured approach to handling
conflict Presenting Win/Win Agree a personal action plan
METHOD:
The day is structured so
that delegates increase their confidence in identifying and resolving
conflict. There will be plenty of opportunity to work individually and
participate in group discussion/ activities. Emphasis is on taking away useful
tools and techniques that can be readily applied in the workplace.
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