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Supervisory Skills

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November 29, 2022 - 9:00 to 17:00
One Day
Grand Jersey
Course Fee
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New supervisors or more experienced supervisors who have yet to receive training in management skills.


By the end of the course delegates will be able to:

Improve job satisfaction for their staff
Increase their team's performance by communicating more effectively
Deal confidently with day to day problems and disciplinary matters
Plan the induction of a new member of staff and implement on the job training and coaching
Delegate more effectively
Improve their use of time


The course is highly participative and practical with group discussions and case studies

Course Content:

Day 1

Welcome and Introductions

Objectives of the Course

The Supervisor's Role

  • Duties and responsibilities of supervisors
  • Problems and difficulties of supervision
  • Clarification of actions required to get the job done and encourage team-working

Getting the Best Out of Staff

  • The causes of frustration and dissatisfaction at work
  • What steps can supervisors take to get the best out of all their team members?

Making People Understand

  • The principles of effective communication
  • The importance of regular communication 1:1 and in teams
  • Case Study to apply the principles learnt so far

Handling Everyday Situations

  • Overview of how to conduct 1:1 discussions and the types of interviews supervisors may be responsible for
  • How to handle more difficult people or situations at work
  • Case Studies

Planning and Organising Work

  • How to identify priorities and plan the work
  • Using delegation to produce real benefits for the section
  • Practical and simple systems for making the best use of time

Summary and Action Planning

Delegates will develop action plans for implementation on their return to work

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