FOR:   

Team Leaders, managers and supervisors who want to develop their skills in building effective working teams both face to face and remotely.

OBJECTIVES:

By the end of the course delegates will:

• Understand their role in encouraging team-working
• Be able to improve teamwork and relationships
• Have explored ways of reviewing and measuring team performance
• Know how to communicate more effectively one-to one and in teams
• Be able to involve their team in the implementation of change

METHOD:

The course is highly participative with practical tasks and group discussions

The course will cover the following:

TEAM LEADERSHIP

• Rethinking of leadership responsibilities and the importance of building effective teams.

TEAMWORKING

• What makes an effective team?
• Practical tasks and discussion to identify the characteristics of an effective team
• Identification of the stages in team development and the appropriate leadership style using a colour-based profiling tool.

COMMUNICATION

• Improving interpersonal skills and ensuring that communication with the team is effective.
• Measuring and reporting team performance through structured team meetings and reviews.

MOTIVATING OTHERS

• Understanding the causes of frustration and de-motivation
• Identification of the preferred roles people play within teams
• What actions are needed to get the best out of all team members?

DEVELOPING STAFF

• The role of the leader as coach, developer and facilitator
• Skills required to coach and support the development of staff
• Using delegation to develop individuals
• Encouraging creativity and the involvement of all the team members in the implementation of change

HANDLING CONFLICT

• How to handle day-today conflict and disagreement within the team
• The role of productive conflict and debate within the team

SUMMARY AND ACTION PLANNING

• Delegates will develop action plans for building more effective teams on their return to work