FOR:
Can you honestly say that you know how to communicate - really communicate? Do you find that some people don't listen to you, don't understand what you tell them or fail to agree with you when it is in their interests to do so?
Overview
This course is both practical and thought provoking. We will begin by looking at assertiveness before moving on to look at skills and techniques that will make you more persuasive and better equipped to influence and determine outcomes that have a mutual benefit.
Agenda:
" Agreeing communication standards
" The benefits of effective communication in the workplace
" Assertive, passive, passive aggressive, and aggressive behaviour
" Behavioural choices and outcomes
" Enhancing communication clarity written, spoken, and body language
" Action planning
Learning Outcomes:
By the end of the course learners will be able to:
" Define what assertive behaviour is and is not
" Make informed communication decisions
" Communicate to secure a win/win
" Better control behavioural tendencies when facing difficulties
" Influence others to adapt their communication style
" Plan to resolve communication difficulties as they arise
" Action plan to enhance own and others performance
