Open Management, Personal Development and Marketing Short Courses

All can be tailored and run at your organisation in-house

Further Information

Professional Coaching

A partnering process to help you achieve your personal and professional goals.

Further Information

Health and Safety and IT Training

Please email mail@citd.co.uk for further information

Training Needs Analysis and Bespoke In-Company Training

 

Further Information

Qualification Programmes

For further information on ITIL, WORLDHOST etc please email mail@citd.co.uk

Supervisory Skills Day


Help: View Details on the icons Printable version of this course Email this course to a friend Book this course online
When
:
THIS COURSE HAS ALREADY OCCURRED
Length
:
One Day
Location
:
Grand Hotel Park Suites
Course Fee
:
£325
   
View other courses


Supervisory Skills

For:

New supervisors or more experienced supervisors who have yet to receive training in management skills.

Objectives:

By the end of the course delegates will be able to:

Improve job satisfaction for their staff
Increase their team''s performance by communicating more effectively
Deal confidently with day to day problems and disciplinary matters
Plan the induction of a new member of staff and implement on the job training and coaching
Delegate more effectively
Improve their use of time

Method:

The course is highly participative and practical with group discussions and case studies

Course Content:

Day 1

Welcome and Introductions

Objectives of the Course

The Supervisor''s Role

  • Duties and responsibilities of supervisors
  • Problems and difficulties of supervision
  • Clarification of actions required to get the job done and encourage team-working

Getting the Best Out of Staff

  • The causes of frustration and dissatisfaction at work
  • What steps can supervisors take to get the best out of all their team members?

Making People Understand

  • The principles of effective communication
  • The importance of regular communication 1:1 and in teams
  • Case Study to apply the principles learnt so far

Handling Everyday Situations

  • Overview of how to conduct 1:1 discussions and the types of interviews supervisors may be responsible for
  • How to handle more difficult people or situations at work
  • Case Studies

Planning and Organising Work

  • How to identify priorities and plan the work
  • Using delegation to produce real benefits for the section
  • Practical and simple systems for making the best use of time

Summary and Action Planning

Delegates will develop action plans for implementation on their return to work

Company | Courses | CPD | Members | Privacy Policy
Channel Islands Training & Development Ltd.
Free membership service book online now. Or call us on 01534 737701